Privacy Policy
Privacy Policy

This Privacy Policy describes how Fransabank (“the bank”) collects, uses and shares information from or about you (“the user”) through its website which is owned and is controlled by the bank.

Fransabank is committed to safeguarding the privacy of your information. By your information we mean any information about you, which you or third parties provide to us. As a Fransabank Customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives. The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. Fransabank Privacy Policies, set out below, explain how your information will be treated:

Privacy Policies on Personal Information

  • We will only collect & use your information where we have lawful grounds and legitimate business reasons to do so
  • We will be transparent in our dealings with you, and will tell you about how we will collect and use your information
  • If we have collected your information for a particular purpose we will not use it for anything else unless you have been informed and where relevant your permission obtained
  • We will not ask for more information than we need for the purposes for which we are collecting it
  • We will update our records when you inform us that your details have changed
  • We will continue to review and assess the quality of our information
  • We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period
  • We will observe the rights granted to you under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are promptly and transparently dealt with.
  • We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it is held
  • We will ensure that when we outsource any processes we ensure the supplier has appropriate security measures in place and will contractually require them to comply with these Privacy Principles.
  • We will ensure that suitable safeguards are in place before personal information is transferred to other countries

Non Personal Information

Any non personal information that you transmit or communicate on the site, by electronic mail, facsimile or regular mail, may be used by Fransabank Group for any purpose, whether commercial or not, and, in particular, be reproduced, disclosed or transmitted on any known or future medium.

Use of Information in Public Areas

You are not required to provide any personal information on the public areas of this website. However, you may choose to do so by completing the forms on various pages of the site. We will only use the information you provide to us on these pages in order to process the relevant form. Please see the privacy wording on the relevant form for a more detailed explanation of how your information will be used.

Use of Social Media Sites

Fransabank is present on social media platforms such as Facebook®, Twitter® and LinkedIn® that enable online sharing and collaboration among users who have registered to use them. Any content you post, such as pictures, information, opinions, or any Personal Information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those platforms. Please refer to them to better understand your rights and obligations with regard to such content.

Use of Social Media Sites Use of Information and Materials

The information and materials contained in these pages, and the terms, conditions, and descriptions that appear, are subject to change. Unauthorized use of Fransabank’s website and systems including but not limited to unauthorized entry into Fransabank’s systems, misuse of passwords, or misuse of any information posted on a site is strictly prohibited. Your eligibility for particular products and services is subject to final determination by Fransabank Group.


A cookie may be stored on your computer to provide you customized and better quality online service. A cookie is a tiny text file placed and accessed by web servers to store non-user-identifiable information. Cookies do not contain viruses, nor any names, addresses or any other personally identifiable information as such and cannot be used to contact you by email, telephone or any other such means. Cookies are set to be accepted by web-browsers by default. You also have the choice of setting your browser to either notify you of either accepting or rejecting each individual cookie received or to automatically reject them all. Browsers that reject cookies from our webservers, though, will not be able to access password-protected sections of our websites and also will affect the quality of the user’s browsing experience.
While using the public sections of our website, no personally identifiable information is recorded. Only general information tracking the number of users that visit the different areas of our website and their location of connection is collected for aggregate reporting purposes, systems administration and troubleshooting. Clients with access to password-protected sections of our website are required to provide up-to-date personal data which we will never give away or sell to any third party for uses beyond our control. The information you provide to us in the password-protected areas of our website is protected by SSL technology, which is the leading security protocol for encrypting data transferred over the internet and its use can be verified with a padlock being displayed on the internet browser. Further, our strict security standards employ, but are not limited to, the use of firewalls, server authentication and constant monitoring to achieve the highest possible level of protecting the security of your data. All Fransabank Group companies, employees and any third parties we engage are required to comply with our security standards and allow us to audit them for compliance. We recommend our clients to regularly change their passwords, update their browsers and anti-virus definitions to the latest versions and frequently review their accounts for any suspicious activity. Fransabank’s webpages may display pictures that count the number of users that have visited that page. These pictures are called and do not collect personally identifiable or contact information in any way, they are used only for aggregate reporting purposes.

Intellectual Property

Fransabank holds copyrights on all of the works appearing on the site, in particular images, texts, iconographic and photographic representations and documents which may be downloaded from the site. The reproduction or representation of all or part of this site, on any medium whatsoever, is therefore strictly forbidden without the prior written consent of the editor. You may, however, download or print on paper pages and/or parts of Fransabank’s site, for strictly personal use, to the extent that you do not delete the mentions relating to copyrights or other mentions concerning intellectual property rights. Downloading or any other form of copying of software or information present on Fransabank’s site does not grant you any right there on. You may neither reproduce (in all or in part), transmit, (through electronic or any other means), nor modify, use Fransabank’s site for public or commercial purposes, nor create links with it, without the prior written authorization of Fransabank. The name Fransabank as well as all of the logos corresponding to this name is registered trademark of Fransabank. You may neither reproduce, delete, re-use nor modify these distinctive signs in any way when they appear on the pages of the site.


Please read these terms and conditions carefully. By accessing this site and any pages thereof, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this site or any pages thereof. Use of Information and Materials The information and materials contained in these pages - and the terms, conditions, and descriptions that appear - are subject to change. Your eligibility for particular products and services is subject to final Fransabank determination and acceptance. Investment products are not obligations of or guaranteed by Fransabank. Investment services are not bank deposits or insured by any entity, and are subject to investment risks, including possible loss of the principal amount invested.

No Warranty
The information and materials contained in this site, including text, graphics, links or other items - are provided "as is," "as available". Fransabank does not warrant the accuracy, adequacy or completeness s of this information and materials and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

Limitation of Liability
In no event will Fransabank be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Fransabank, or representatives thereof, are advised of the possibility of such damages, losses or expenses. Hyperlinks to other internet resources are at your own risk; the content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by Fransabank.

Errors and Corrections
Fransabank endeavors to provide accurate information on and through the Website, but errors may occur and information may become out of date. Fransabank does not guarantee the accuracy, completeness, or timeliness of the information available on or through the Website. Fransabank may in its discretion change the information available on or through the Website at any time and from time to time without any notice or liability to you or any other person. You may obtain complete and up-to-date information regarding Fransabank products and services by contacting Fransabank branches and offices.

Currency and Interest Rates
All references in the Website to currency are to the lawful money of Lebanon, unless expressly stated otherwise. Interest rates indicated on the Website are subject to change without prior notice.

Links to third-party web sites
This Site contains links to third-party web sites. The linked sites are not under the control of Fransabank and Fransabank is not responsible for the contents of any linked site or any link contained in a linked site. Fransabank provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by Fransabank.

Please contact us for any inquiries or further information regarding how your privacy and security is handled at Fransabank. If you contact us by telephone then your call will be recorded by us for quality assurance purposes. Kindly verify that there are no legal restrictions of accessing our website from your location before doing so.